Global Shipping, Fully Tracked
We ship worldwide with reliable carriers. Transparent rates, clear delivery times, and end-to-end tracking for every order.
All orders processed within 1–3 business days
Key Highlights
Free Shipping Eligibility
Free standard shipping on US orders over $75 / EU orders over €90
Standard Delivery Times
3–15 business days, varies by destination region
Full End-to-End Tracking
Real-time updates from dispatch to doorstep
Trusted Carrier Partners
USPS, DHL, UPS, FedEx & regional local carriers
Order Processing Time
All orders are processed and dispatched from our warehouse within 1–3 business days (Monday–Friday, excluding public holidays).
Important Notice
Orders placed after 2:00 PM EST will be processed the next business day.
During peak sales periods (Black Friday, holiday season), processing may take an additional 1–2 business days.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. You will not be charged for your order until it is dispatched from our warehouse.
Shipping Rates & Delivery Times
Shipping costs are calculated automatically at checkout based on your destination, order weight and shipping method selected. Below are estimated delivery timeframes for major regions:
1. United States & Canada
○ Standard Shipping: 3–7 business days
○ Expedited Shipping: 2–3 business days
○ Rates start at $4.99 for standard shipping
2. European Union & United Kingdom
○ Standard Shipping: 5–10 business days
○ Expedited Shipping: 3–5 business days
○ Rates start at €5.99 for standard shipping
3. Middle East & GCC
○ Standard Shipping: 7–12 business days
○ Express Shipping: 4–6 business days
○ Rates start at $12.99 for standard shipping
4. Latin America
○ Standard Shipping: 10–15 business days
○ Express Shipping: 5–8 business days
○ Rates start at $14.99 for standard shipping
5. Rest of World
○ Standard Shipping: 10–20 business days
○ Express Shipping: 6–10 business days
○ Rates calculated at checkout based on destination
Notice
Delivery times are estimates and begin from the date of dispatch, not the date of order placement. Delays may occur due to customs clearance, weather disruptions, or carrier operational issues which are outside of our control.
Free Shipping Policy
We offer free standard shipping on orders that meet the minimum order value threshold for your region:
● United States: Free standard shipping on orders over $75 (contiguous US only)
● European Union: Free standard shipping on orders over €90
● Canada, UK and other regions: Free shipping promotions run periodically; check the website banner for current offers
Additional rules：
● The free shipping threshold is calculated based on the subtotal after discounts and before taxes and duties.
● Free shipping applies only to standard shipping methods; expedited and express shipping are excluded.
● Remote areas, Alaska, Hawaii, Puerto Rico and overseas territories may not qualify for free shipping. Eligibility will be displayed at checkout.
● If you return part of your order and the remaining order value falls below the free shipping threshold, the original shipping cost will be deducted from your refund.
International Duties & Taxes
Important Notice
For all international orders shipped outside the US and EU domestic zones: Import duties, customs fees, value-added tax (VAT) and other local taxes are not included in our product prices or shipping fees. These charges are the sole responsibility of the customer.
● US domestic orders and EU intra-community orders include all applicable sales tax / VAT at checkout. No additional fees will be charged upon delivery.
● Customs policies vary by country. We recommend checking your local customs authority’s website to estimate potential charges before placing your order.
● Customs clearance may cause delivery delays beyond our estimated shipping times.
● If you refuse to pay duties or taxes and the package is returned to us, we will deduct the original shipping cost, return shipping cost and any customs penalties from your refund.
● We cannot mark international packages as “gift” or lower the declared value to avoid customs fees. All packages are declared at their full retail value in compliance with international trade laws.
How to Track Your Order
Once your order is dispatched, we will send a shipping confirmation email to the address you provided at checkout. This email contains your unique tracking number and a direct link to the carrier’s tracking page.
Delivery Issues & Lost Packages
Special Address Types
Frequently Asked Questions
1. Can I change my shipping address after placing an order?
You can update your shipping address within 12 hours of placing your order, before the order enters processing. Contact support immediately with your order number and the new address. Once the order has been dispatched, we cannot change the delivery address.
2. Do you ship to P.O. boxes or APO/FPO military addresses?
Yes, we ship to PO boxes and APO/FPO addresses within the US via USPS Standard Shipping. Expedited shipping methods are not available for these address types.
3. Why hasn’t my tracking number updated?
It can take up to 24 hours for the carrier to scan and update tracking information after dispatch. If there are no updates for more than 5 business days, please contact our support team.
4. What happens if I’m not home to receive my package?
Most carriers will leave the package in a safe location, or leave a pickup notice for you to collect it from a local point. They typically make 2–3 delivery attempts before returning the package.
5. Do you offer expedited or express shipping worldwide?
Yes, expedited and express shipping options are available for most regions. Eligible methods and rates will be shown at checkout based on your shipping address.
6. Will my order arrive by a specific date?
We provide estimated delivery windows, but cannot guarantee exact delivery dates. If you need your order by a specific date, we recommend selecting an expedited shipping method and contacting support to confirm availability.
Contact Shipping Support
If you have questions about your shipment, delivery delays, or tracking issues, our support team is here to help.
● Email: support@suneightstore.com
● Response time: 1 business day (Monday–Friday, 9AM–6PM EST)
● Please include your order number and tracking number in your message for faster assistance.
Want to check your delivery status?
Track your order in real time with just your order number and email.