30-Day Hassle-Free Returns
Not satisfied with your order? Return it within 30 days of delivery for a full refund or exchange. Simple, fast, and transparent.
Free return shipping for US & EU orders
Key Highlights
30-Day Return Window
Counted from the date of delivery
Free Return Shipping
For all US & EU standard orders
3–5 Day Refund Processing
After we receive and inspect your item
Easy Size Exchange
One-click exchange for size or color
Return Policy Overview
We accept returns for most items within 30 days of the delivery date. All returned items must be unused, in original resellable condition, with all original tags, packaging and accessories included.
Important Notice
● The 30-day return window starts on the day your package is marked as delivered.
● Customized, personalized and final sale items cannot be returned or exchanged.
● Return shipping is free for orders shipped within the contiguous US and EU 27 countries. For other regions, return shipping costs are the responsibility of the customer.
Regional Notes：
● EU Customers: You have the right to cancel your order within 14 calendar days under EU Consumer Rights Directive. Our 30-day policy exceeds this statutory requirement.
● International Customers: Import duties and customs fees paid at the time of delivery are non-refundable. Please check your local customs regulations for details.
Step-by-Step Return Guide
1. Start your return request
Go to our online Return Portal, enter your order number and the email address used for purchase. Select the items you wish to return and choose a return reason.
2. Get your return label
For US and EU orders, we will send a pre-paid shipping label to your email within 1 business day after your request is approved.
For other regions, you will receive return instructions and the return warehouse address.
3. Pack and ship your return
Pack the items securely in the original packaging if possible. Attach the shipping label to the outside of the package. Drop off the package at the designated carrier location specified on the label.
4. Inspection and refund
Once we receive your package, our team will inspect the items within 2–3 business days. If the return is approved, we will process your refund to your original payment method.
Exchanges
●Free exchanges for size, color or style within 30 days
●Only one exchange per order
●Price difference applies for higher-priced items; we refund the difference for lower-priced items
●Start an exchange through the same return portal — select “Exchange” instead of “Refund“
Exchange rules：
● If the new item has a higher price, you will be charged the price difference at the time of exchange approval.
● If the new item has a lower price, we will issue a refund for the difference to your original payment method.
● Only one exchange is allowed per original order.
● If the requested item is out of stock, we will notify you and process a full refund instead.
How to exchange：
Select the “Exchange” option in the Return Portal and choose the new item you would like to receive. We will ship the replacement item once your returned package is received and inspected.
How refunds work
● Refund method: Back to your original payment method
● Processing time: 3-5 business days after we receive and inspect your return
● Bank processing: Allow an extra 3-10 business days for your bank to post the refund
● What’ s refunded: Full product price. Original shipping fees are non-refundable unless the return is due to our error (wrong item,
What can be returned?
What can be returned?
✅ Eligible for return
● Items received within 30 days of delivery
● Unused, unworn, with original tags attached
● All original accessories included
❌ Not eligible for return
● Custom / personalized / engraved items
● Final sale & clearance items
● Gift cards and digital products
Notice
Original packaging is preferred but not required. As long as the item is unused and resellable, we accept the return.
Damaged & Defective Items
If your order arrives damaged, or if the product has a manufacturing defect, please contact our support team within 7 calendar days of delivery.
What to prepare：
● Your order number
● Clear photos of the outer packaging and the damaged/defective item
● A short description of the issue
Resolution options：
● We will arrange a free replacement with no extra cost to you
● Or we will issue a full refund including original shipping costs
● Or we will process a warranty claim for applicable manufacturing defects
For all defective or damaged returns, we cover all return shipping costs. Do not return the item before contacting support, as an unauthorized return may delay resolution.
Frequently Asked Questions
1. Do I need an account to make a return?
No, you can start a return as a guest using your order number and email address. If you have an account, you can also view and manage returns in your order history.
2. Can I return part of my order?
Yes, you can return individual items from your order. Only the price of the returned items will be refunded.
3. Who pays for return shipping?
Return shipping is free for orders delivered within the contiguous US and EU 27 countries. For all other regions, the customer is responsible for return shipping costs. For defective or wrong items, we cover all shipping costs.
4. Why is my refund less than my original order total?
Original shipping fees are non-refundable unless the return is due to our error. If your partial return brings the order value below the free shipping threshold, the original shipping cost will also be deducted from the refund.
5. How do I track my return status?
You can track your return using the tracking number on your return label. You can also check the status in the Return Portal using your order number. We will send email updates at each stage of the return process.
6. What if I lost my original packaging?
Returns must include original packaging and tags to be eligible. If the original packaging is missing, we may reject the return or charge a restocking fee of up to 20% of the item price.
Contact Return Support
If you have questions about your return, or need help with a defective or damaged item, our support team is here to help.
● Email: support@suneightstore.com
● Response time: 1 business day (Mon–Fri, 9AM–6PM EST)
● Please include your order number and relevant photos in your message for faster assistance.
Ready to start your return?
It only takes 2 minutes to submit a return request. Our team will process it within 1 business day.